Wizzy Store
Faq
Frequently Asked
Questions
Delivery
Delivery time for home delivery may vary depending on location and shipping method chosen during checkout. Typically, orders are processed within 1-2 business days and delivery times may vary from 2-5 business days for standard domestic shipping. For international shipments, delivery may take longer. Please refer to the shipping information section during checkout for specific delivery options and estimated times tailored to your location.
We do not generally offer standard weekend delivery, with our delivery services operating Monday to Friday. However, for some locations and depending on specific shipping options, weekend delivery may be available for an additional fee. Please check our shipping options during checkout for any weekend delivery services, or contact our customer service for more detailed information regarding your specific delivery needs and options.
Payment
Ordering from our online store is simple and secure! Here’s how you can place your order:
1. Browse through our catalog and select the items you wish to purchase by adding them to your shopping cart.
2. Once you’ve selected everything you need, proceed to checkout.
3. At checkout, you’ll be asked to enter your delivery information and choose a payment method.
4. After reviewing your order details, submit your order.
5. You will receive an order confirmation via email with the details and expected delivery timeline.
We accept a wide range of credit cards for your convenience. Typically, this includes major cards such as Visa, MasterCard, American Express, and Discover. Please check the payment options at checkout for the most up-to-date information on accepted payment methods. If you have any specific questions about payment options, feel free to contact our customer service team.
Yes, besides credit cards, we offer various payment methods to provide you with flexibility. These options may include PayPal or payment services depending on your region. Please check the available payment methods at checkout or visit our Payment Options page for a comprehensive list. If you have any specific payment method in mind or need further assistance, our customer service team is here to help.
Your Order
You can track the status of your order by using the tracking link provided in your shipping confirmation email. If you haven’t received a tracking number, please check your email’s spam folder or log in to your account on our website to access order details and status. If there’s any issue or delay, or if you need further assistance, our customer service team is ready to help.
To make a complaint, please contact our customer service team through the contact form on our website, email, or by calling our support number. Provide as much detail as possible about your order and the issue you’re experiencing. We take customer feedback seriously and will do our best to resolve your concern promptly.
To get an update on your order status, please use the tracking information provided in your confirmation email, or log into your account on our website to view order details. If you’re encountering any issues or cannot find the necessary information, don’t hesitate to contact our customer service team for personalized assistance.
Refunds & Returns
To return an item, please check our return policy on our website for specific instructions. Typically, you would need to fill out a return form or contact our customer service to initiate the process. Ensure the item is in its original condition and packaging. For detailed steps and options, including information on refunds or exchanges, please refer to our return policy.
Once we receive your return, we’ll send you a confirmation email. If you haven’t received this email within a reasonable timeframe after sending your return, please contact our customer service with your order and return tracking number for assistance. They will be able to confirm the receipt of your return and provide further details on the status of your refund or exchange.
If you receive a damaged item, please contact our customer service immediately. Provide them with your order number, details about the damaged item, and any photos of the damage if possible. This information will help us understand what went wrong and take the necessary steps to rectify the issue, which may include arranging for a return, exchange, or refund for the damaged item.
